Memo Writing Task _ Group A

You have received the following e-mail from your company’s President. He wants you to inform all staff and department heads of the below.

EFFECTIVE CUSTOMER SERVICE TRAINING
Date : 8th November 2009
Time: 9.30 – 4.30pm

For all members of staff
Attendance compulsory for all staff.
Staff have to be dressed in company uniform.
Staff must be punctual at all times.
Staff are encouraged to conduct discussions in English.

Heads of Department to take attendance of their members of staff.

Head of Human Resource Department to ensure that training room is ready for the training one day before.
There must be enough chairs and tables for all. Stationery (Pens, Paper, Paper file) must be provided.
Arrangements also need to be made for refreshments (One hot drink, one bottle of mineral water and lunch for all staff that are attending the course)


Write a memo to all department heads and members of staff to ensure that they get the information above.

You are also encouraged to add additional details about the customer service training and the do’s and don’ts during the training.

Task :
Write a memo